Refund Policy
Effective Date: May 24th, 2026.
At Photo Show, we want every event organizer to feel confident about upgrading their plan. This policy explains when you are entitled to a refund and how to request one.
1. Before Your Plan Starts
If you request a refund before the plan start date you selected at checkout, you are entitled to a 100% refund, no questions asked. The upgraded features will be removed from the corresponding event when the refund is processed.
2. After Your Plan Starts
Once the plan start date has passed, refunds are only available if Photo Show is unable to provide the service you paid for, for example: extended platform outages, loss of access to your event, or core features becoming unavailable.
Change of mind, accidental purchases, or external issues outside of our control (e.g. device problems, internet connectivity, or attendee behavior) are not eligible for a refund under this clause.
3. Share & Get 100% Refund Campaign
Regardless of which plan you purchased, you may also be eligible for a 100% refund through our social share campaign — and you keep all upgraded features for the event. See the Share & Get 100% Refund Campaign page for the full eligibility rules.
4. How to Request a Refund
Refund requests can be submitted from the My Orders page in your dashboard. Choose the order you want refunded and click "Request Refund". Our team will review the request and respond.
- Refund requests are reviewed within 14 business days (excluding weekends).
- Once approved, the refund will arrive within 5–10 business days (excluding weekends). The exact posting time depends on your card issuer.
- Refunds are issued back to the original payment method (e.g. the credit card used at checkout).
- Refunds via any other method are not accepted.
5. Contact Us
For any questions about this Refund Policy:
Photo Show
Email: support@photo-show.com
Website: https://photo-show.com