PhotoShow

Common Issues and Solutions

•Support Team
TroubleshootingCustomer SupportFAQ

Common Issues

Encountering problems while using PhotoShow? Don't worry! Here are the most common issues and solutions.

Pricing Questions

Is this service free? Currently during the trial period, it's completely free to use! Please give us feedback so we can make the service better.

Upload Issues

Photo Upload Failed

Problem: Photos don't appear on the display wall after clicking upload

Solutions:

  1. Check if network connection is stable
  2. Confirm photo file size doesn't exceed 50 MB
  3. Supported formats: JPEG, PNG, GIF, WEBP
  4. Refresh the page and try again
  5. If upload continues to fail or photos don't appear in album/display wall after upload, please take a screenshot and contact customer service via the bottom right button

Slow Upload Speed

Problem: Photo upload takes a very long time

Solutions:

  • Use Wi-Fi instead of mobile data
  • Close other network-intensive applications
  • Choose smaller photo files

Display Issues

QR Code Can't Be Scanned

Problem: Phone scanning QR Code has no response

Solutions:

  1. Ensure QR Code is clearly visible
  2. Adjust distance between phone and QR Code
  3. Check phone camera permission settings
  4. Try using a different QR Code scanning app

Display Wall Not Updating

Problem: Newly uploaded photos don't appear on display wall

Solutions:

  • Refresh the display page

Account Issues

Unable to Login

Problem: Google login failed

Solutions:

  1. Clear browser cache and cookies
  2. Confirm Google account status is normal
  3. Try using incognito mode
  4. Check if browser is blocking pop-ups

Can't Find My Event

Problem: Previously created events disappeared

Solutions:

  • Confirm login with the same Google account
  • Check if event was accidentally deleted
  • Click the bottom right button to contact customer service for recovery assistance

Performance Issues

Slow Page Loading

Solutions:

  • Clear browser cache
  • Close unnecessary browser tabs
  • Restart browser
  • Check network connection quality

Contact Us

If the above solutions can't resolve your problem, please contact us through:

  • Online Customer Service: Via the customer service button in the bottom right corner
  • Response Time: Reply within 2 business days

We'll help you resolve the issue as soon as possible!